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EASTERN ART- STORE POLICIES
RETURN & REFUND POLICY
SHIPPING & DELIVERY POLICY
All Eastern Art products are made to order. Custom and personalized orders are created specifically for each customer and are not eligible for return or refund due to change of mind, color preference, size selection, or other customization choices.
If an item arrives damaged during shipping, please contact us within 48 hours of delivery and provide photos of the item and packaging. Eligible shipping-damage claims may receive a replacement, repair, or full refund.
If a technical issue occurs, such as lettering, decorative elements, or rug components becoming detached, Eastern Art will provide repair assistance. Local repairs may be provided in the Houston area. For customers outside Houston, repair or replacement arrangements will be determined based on the specific situation.
All products are made to order and typically require 7–14 business days for production, depending on size, design, and customization.
Local delivery within the Houston area may be provided by Eastern Art. Orders outside Houston may require additional shipping charges based on destination, dimensions, weight, and packaging requirements.
Customers will be informed of applicable shipping costs before the order is finalized when additional shipping charges apply.
CUSTOM & MADE-TO-ORDER POLICY
PRIVACY POLICY
Most Eastern Art products can be customized, including size, background color, lettering, frame style, and other design elements.
Because custom products are produced specifically according to the customer's selections, production begins after the order and customization details are confirmed.
Exact frame styles, rug patterns, materials, or decorative components shown in sample images may occasionally be unavailable. In such cases, the closest available comparable option will be offered or confirmed with the customer.
Eastern Art respects the privacy of its customers. Information provided through our website, including names, email addresses, phone numbers, shipping information, and order details, is used only to process orders, provide customer service, communicate regarding purchases, and operate our business.
We do not sell customers' personal information to third parties. Payment transactions may be processed through third-party payment providers and are subject to their respective privacy and security policies.
CONTACT
For questions regarding an order, return, shipping, or these policies, please contact Eastern Art through the contact information provided on our official website.
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